Refund Policy

Policy date: August 25, 2026

As described in this notice, a mail return may be requested for defective or non-defective merchandise, and exchanges are accepted, when the customer contacts us within 30 days after the delivery date.

As described in this notice, non-defective merchandise returned after a change of mind, personal preference, or wrong selection must be new and unused, remain in its original condition, and include the original packaging, tags, and supplied accessories.

As described in this notice, we also handle merchandise that is damaged, defective, missing components, sent incorrectly, or materially misdescribed through the return or exchange procedure.

As described in this notice, the request must provide the order number, email used at checkout, and an explanation; item-and-packaging photographs or video can be required for damage, defects, missing pieces, or an incorrect shipment.

As described in this notice, mail only an authorized return with the free return label included in the package; no restocking fee is charged, and an unauthorized parcel must not be sent.

As described in this notice, an exchange is fulfilled only if inventory is available, while an approved refund is issued to the original payment method and processed within 10 days following approval.